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Privacy Policy

You may visit our website without giving any information about yourself. We store only access data without any reference to you, for example the name of your Internet service provider, the website from which you visited us or the name of the requested file(s) or information. This data is used exclusively to improve our services and does not permit any breach whatsoever of your confidentiality.

Personal data are only stored whenever you provide us with them voluntarily when placing an order with us, when you set up a customer account or when you register to receive our regular newsletters. We use your personal data without explicit permission exclusively for the purpose of processing your order. Following the successful processing of your order and receipt of payment your personal data will be made inaccessible for further use and deleted after the expiry of any related tax and commercial trading regulations, provided that you have not given us explicit prior permission to continue using your personal data. If you register for our newsletter, your e-mail address will be used for advertising purposes, provided you have given us prior permission or you cancel your registration to our newsletter.

 

Disclosure of personal data

Your personal data is disclosed to the forwarding company authorised to carry out the delivery of your goods, provided that this is necessary to complete that delivery. In order to process payments we pass on your payment details to the financial institution or intermediary payment provider (MultiSafepay). If necessary, your personal details may also be passed on to a service provider charged with conducting an appraisal of your creditworthiness.

We send you the details of your order and our General Terms and Conditions via e-mail. You can view our General Terms and Conditions here.

For security reasons, the details of your order are no longer accessible online.

 

Data security

Your personal data is sent encrypted and online via SSL. We secure our website and other electronic systems by employing both technical and organisational security measures against the loss, destruction of, access to, amendment or divulgence of your personal data by unauthorised persons. Access to your customer account is only possible after entering your password known only to you. You should always treat your account access information confidentially and close your browser immediately as soon as you have completed your online communication with us, particularly when you use your computer jointly with other people.

 

Right of information

In accordance with the Federal data Protect Act, you have the legal right to information about data which is stored on you as well as a right to have that data amended if necessary. In addition, you also have the legal right to have the aforementioned data either made inaccessible or deleted.

 

Guidance and contact

Should you have any queries about the collection of, the processing of or the use of your personal data, or you require information about data held on you, or on the correction of incorrect data held on you, or its rendering inaccessible, or its deletion, as well as in the event of any revocation of consent previously granted by you to make use of your personal data, then please contact:

ZEAL CYCLING B.V. 

Wipstrikkerallee 69

8023 DV Zwolle

The Netherlands

info@zeal-cycling.com 

The European Commission provides a platform for the purpose of the settlement of online disputes (OS). This is available at http://ec.europa.eu/consumers/odr/.

 

COOKIES

We do not generate any user profiles.

Information stored on our servers about customers will be only in the form of anonymous or pseudonymous data and used solely in the delivery of our varying services or for evaluation purposes. For this purpose, general information will be documented, for example when specific content in our range is accessed or which web pages are visited most often.

For this purpose we insert so-called “cookies”(little text files containing configuration information). The inserted cookies serve the purpose of ascertaining in particular the frequency of website use and the number of users. This is how we learn which areas of our website and other websites our users have visited.

The data stored on these visits cannot, however, be traced back to the user. All the anonymous data collected will not be matched to your personal data and deleted immediately after the statistical evaluation has been completed.

As you browse the ZEAL website, advertising cookies will be placed on your computer so that we can understand what you are interested in. Most browsers are pre-set in order that accept cookies automatically. You, however, may deactivate the saving of cookies or adjust your browser in such a way that it informs you before cookies are saved. Users who do not accept cookies may not be able to access specific areas of our website.

However, our website is generally open to users, whose browsers do not accept cookies.

 

WEBTRACKING

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. In case of the activation of the option on 'anonymous IP' on the website, your IP adress will be shortened and made anonymous in the European Union and all its alliance states. Only in specific cases, your IP adress will be send to a Google server in the USA and shortened there. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By downloading and installing the browser plugin https://tools.google.com/dlpage/gaoptout?hl=US you can prevent the storage of cookies and prevent the usage of site related data (including you IP address) to and the processing of this data by Google.

This website uses Google Remarketing provided by Google Inc.. This means that any user that expresses interest in our products by visiting our website or using our online services will then be subject to targeted advertising on other websites that are a part of Google’s partner network. The information for the content of these adverts is collected via Cookies. These text files store data regarding the user’s behaviour when they visit a certain webpage, which then come up with product recommendations to be advertised to the user.

If you do not wish to be subject to any targeted advertising, you can deactivate the use Cookies for this purpose at the following page: https://www.google.com/settings/ads

By using our website and services you allow Google to collect and use information for the purposes outlined above. We would further like to inform you that Google operates its own Privacy Policy separate from our own. We assume no responsibility or liability for these guidelines or procedures. Please take time to read through the Google Privacy Policy (https://www.google.com/settings/ads) before using our website.

 

SOCIAL PLUGINS

Facebook

is a social network operated by Facebook Inc. (1601 S. California Avenue, Palo Alto, CA 94304, USA). If you visit our website with a Facebook plugin, your web browser with automatically connect with a Facebook server. Facebook transfers plugin content straight to your web browser, which embeds the plugin on the website so that Facebook can collect information on your web browsing and register the fact that you have visited a particular website. We have no influence on the data recorded with the plugin and we inform you appropriately of what we are aware of.

If you are registered with Facebook, your visit to our website can take place via your Facebook account. If you interact with the plugins, for instance by clicking on the ‘like’ button or commenting via Facebook, this information will be sent straight from your web browser to Facebook and saved by Facebook. If you are a Facebook member but do not want Facebook to combine the data on your visit to our website to your data already saved by Facebook, then you must sign out of Facebook before visiting our website. Even if you are not registered with Facebook there is the possibility that the plugins will send your IP Address to Facebook. More information on the purpose and extent of the data collection and processing by Facebook and your associated rights and safety options on protecting your privacy are available via Facebook’s data use policy via http://de-de.facebook.com/privacy/explanation.php. In addition you can block Facebook plugins by using add-ons for your web browser such as Facebook Blocker.

 

Newsletter

In the event that you register for our newsletter, we collect and process your personal data (in particular your e-mail address) in order to send you information about the latest developments, information on our new products, special offers and other information of interest to our customers. So that we can consistently improve our newsletter, we have equipped it with a tracking function. This function provides us with information merely as to whether or not our newsletter was opened and when this took place as well as which links appearing in the newsletter were clicked on. The data retrieved from the tracking system is completely anonymous and can in no way be traced back to any particular individual. Registration to our newsletter takes place via the so-called Double-Opt-In procedure. The Double-Opt-In procedure for registration consists of two steps. During the first step the interested person is required to register for the newsletter on our website (the first opt-in). During the second step the interested person is required to confirm his registration for the newsletter (the second opt-in). In order to confirm registration a confirmation message with a relevant link is sent to the e-mail address from which the registration request originated. Not until the confirmation link has been activated is the interested person included in the mailing list for the newsletter. If you no longer wish to receive our newsletter, you may of course contact us at any time. Contact.